If you need to correct an order or request cancellation, contact service@juvarex.com as soon as possible. Include the order number, the email used for the order and the requested change.
Before dispatch
We review the actual processing status before confirming whether an address correction, item change or cancellation is possible. Sending a request does not itself change or cancel an order. Wait for confirmation of the result.
After dispatch
Once a parcel is with the carrier, changes or cancellation may no longer be available. Carrier redirection options depend on the shipment and are not guaranteed. The Return Policy may apply after receipt.
Address corrections
Check the complete delivery details on the confirmation, including apartment or unit information. Tell us promptly about errors. We will explain any available next step and any cost requiring your agreement before proceeding.
Refunds after approved cancellation
Where cancellation is approved and a refund is due, it is returned to the original payment method. Bank processing time can vary. For returns after receipt, see the inspection and refund timetable in the Return Policy.
Unavailable items or errors
If an item cannot be supplied or a material order error needs resolution, we will contact you about the available options, including any refund due. We will not silently replace an item with a different product.
Keep information secure
Do not email full card numbers, passwords or sensitive identity documents. Our support team can start with an order number and a description of the issue.
Company & contact
Juvarex is operated by Henan Aijiwu Trading Co., Ltd.
Owner: Feng Xiaohong
Room 203, 2nd Floor, Building 7, No. 13 Wende Road, Jindai Subdistrict, Guancheng Hui District, Zhengzhou City, Henan Province, China.
service@juvarex.com